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This page is the single intake point for requests to remove or redact information on a Ratings.bd listing. It covers both the Bangladesh Data Protection Act (draft 2023) and the GDPR, which applies extraterritorially to visitors located in the EU/EEA.

Who can request a takedown

  • The data subject — the doctor or healthcare professional whose profile is affected.
  • An authorised representative — an institution’s communications lead, a legal counsel on retainer, or a spouse/family member with documented power of attorney.
  • A patient who finds their own identifying information embedded in a published review (this should already be blocked by our review-moderation rules — please flag if it slipped through).

What we will remove

  • Personal contact information you never intended to be public (home address, personal mobile, non-public email).
  • Outdated credentials or affiliations you no longer hold.
  • Reviews that contain patient-identifying information.
  • The entire profile, subject to identity verification and a short written explanation.

What requires more conversation

  • Negative reviews that are factually accurate — we will not remove a published review solely because it is critical. If the review violates our editorial policy (unverified malpractice claims, patient PII, hate speech), flag the specific violation and we will act within 7 days.
  • Aggregate rating — we can redact author identity on anonymization, but the numeric average remains (it is not personal data, it is a statistic).
  • Publicly-registered credentials — BMDC registration, fellowship titles, and other public-registry data are governed by the registrar, not us. We mirror public information; disputes go to the issuing body.

What we need from you

  • The URL of the listing or review.
  • A one-line summary of the specific field or line you want changed.
  • Proof of identity — a scanned ID, a letterhead email from an institutional address, or a BMDC / DGHS / DGDA registration number we can cross-check.
  • For representative requests: a scanned authorisation signed by the data subject.

Our response time

  • Acknowledgement within 3 business days — we confirm receipt and, if needed, ask for missing documents.
  • Decision within 14 days — we either apply the change or return a written explanation.
  • Emergency safety issues (doxxing, stalking, active harm) jump the queue. Mark the subject line EMERGENCY.

Submit a request

Use the form below or email [email protected] with the same information. The form routes to the same queue.

    If we decline

    You can appeal an editorial decision in writing. If the dispute involves a claim under the Bangladesh Data Protection Act, we will cooperate with the designated data-protection authority once it is constituted. For GDPR requests, you have the right to contact the supervisory authority in your EU/EEA jurisdiction.